Vistaprint can release the domain to you, but you must transfer the domain to a new registrar. The transfer deadline is the anniversary date of when you initially signed up for the domain.
The general process is as follows:
Call our customer service line at: 1 (866) 614-8002. The representative will guide you through the process.
Releasing the domain will not cancel your current website or business email address. To cancel, go to My Services, then Account Information and follow the self-cancellation path.
A domain must be registered for at least 60 days before it can be transferred to another registrar. This is industry protocol, not a Vistaprint requirement.
Upon completing the purchase you will receive 3 very important emails.
- One confirming your transfer order. This email contains your confirmation and proof of purchase for your records
- A second, requesting that you verify your domain’s new WHOIS information. Verifying that the information is correct is necessary for the registrar to release the domain. WHOIS is essentially the domain name’s identifying and contact information. For more information on WHOIS follow this link: http://whois.icann.org/en/about-whois
- And a third with your domain’s Authorization or EPP code. You will need to provide this code to your new registrar to transfer the domain to them. This is an industry safeguard to prevent unauthorized transfers.
UK sites use an IPS domain tag instead of an Authorization code. This IPS tag will be provided by your new registrar for you to give to Vistaprint when requesting the transfer.