These articles are written for SiteBuilder 3.
If your builder looks more like this, click on the image to go the "Transfer a Domain Away" article for your builder
Vistaprint can release the domain to you, but you must transfer the domain to a new registrar. The transfer deadline is the anniversary date of when you initially signed up for the domain.
The general process is as follows:
Call our customer service line at: 1 (866) 614-8002. The representative will guide you through the process.
Releasing the domain will not cancel your current website or business email address. To cancel, go to My Services, then Account Information and follow the self-cancellation path.
A domain must be registered for at least 60 days before it can be transferred to another registrar. This is industry protocol, not a Vistaprint requirement.
Upon completing the purchase you will receive 5 very important emails.
A transfer order confirmation email that contains the proof of purchase for your records
The "Change of Registrant" request and a confirmation email. These emails are to verify your domain’s new contact information. Verifying that the information is correct is necessary for the registrar to release the domain.
Your domain’s Authorization or EPP code. You will need to provide this code to your new registrar to transfer the domain to them. This is an industry safeguard to prevent unauthorized transfers.
UK sites use an IPS domain tag instead of an Authorization code. This IPS tag will be provided by your new registrar for you to give to Vistaprint when requesting the transfer.
And a "Data Use Consent" Email to confirm your consent in regard to sharing your data with the receiving registrar in accordance with “The General Data Protection Regulation” or GDPR. (for .ca, .com.au, .fr, .nl, .de, or .eu domains only)
Vistaprint and other global companies are adhering to the principals of the GDPR, so their customers can benefit from these regulations enacted by the European Union.